FAQ

 

How long do orders take?

The time I need to prepare an order for shipping varies. A Jeffy puppet typically ships within 1-2 weeks of order placements. For specific details refer to individual items.

 

What is your shipping policy?

DOMESTIC

Domestic packages (US) are shipped with USPS Priority Mail or USPS Priority Mail Express. Shipping costs are based on USPS rates. 

 

INTERNATIONAL

Yes, I do ship internationally. In Great Britain anything over $50 incurs £8 ($17.00 +/-) handling fee by Royal Mail plus a custom charge which totals £17.72 ($40.00+/-) for both… In other countries, there may be fees that apply to goods made outside of the country. Please be aware of this.

Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.

 

Do you accept returns and exchanges?

EXCHANGES

I gladly accept exchanges. Contact me within 14 days of delivery and ship items back within 30 days of delivery.

 

RETURNS + CANCELLATIONS

I do not accept returns or cancellations, But please contact me if you have any problems with your order.

The following items can't be returned or exchanged*

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

 

*Because of the nature of these items, unless they arrive damaged or defective, I cannot accept returns.

 

CONDITIONS OF RETURN

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

How do I care for my Jeffy puppet?

DO

The Jeffy puppet body is made from fleece, so if it gets dirty, try to spot clean with a mild solution of laundry detergent—about a HALF teaspoon of detergent to one pint of water. Allow to dry. If spot cleaning does not work, undress the puppet (helmet, shirt, diaper, socks, and sneakers) and bring to a dry cleaning professional. They may have a solution. 

 

DO NOT

DO NOT SATURATE THE PUPPET.

The "mouth-piece" is made from a cardboard back-plate to make the mouth flexible. It can not be immersed in water. 

DO NOT put Jeffy in the washing machine.

 

Why are Jeffys so expensive?

All of our puppets, especially Jeffy, are hand made. That means we dye the fabric for the body, arms, legs and face, cut out all the parts, sew the arms, legs, teeth, hair, eyebrows, eyes, ears, mouths and noses and put it all together. We have to source, or find, all the parts that we cant make, like the pencils, helmets, shoes and rods... the diapers are easy!

 

I can't find the answer to my question, what should I do?

Please contact me! I'm happy to help you find a solution to your inquiry.