FAQ

 

Holiday Shipping

We cannot guarantee delivery by Christmas for orders made after the dates specified below.

JEFFY PUPPETS

For orders with delivery destinations in the United States, Jeffy puppets must be ordered by the date and shipping method specified for delivery by Christmas.

USPS Ground — Order by Thursday, December 13th
USPS Priority — Order by Wednesday, December 19th
USPS Priority Mail Express — Order by Friday, December 21st

For orders with international delivery destinations*,
Jeffy puppets must be ordered by December 7th for delivery by Christmas. If you have missed this deadline please contact us for more information/other options.

*Destinations include Australia, Canada, France, Ireland, Norway, Spain, Sweden, and United Kingdom

CUSTOM PUPPETS & NON-JEFFY PUPPETS

For orders with delivery destinations in the United States, custom puppets & non-Jeffy puppets must be ordered by December 5th for delivery by Christmas.

For custom puppets & non-Jeffy puppet orders with international delivery destinations*, the cut-off for possible delivery by Christmas is December 3rd. However, we cannot guarantee that the puppet will arrive by Christmas. We’ll do our very best to get your custom and non-Jeffy orders out to you by the international shipping deadlines. If you have missed this deadline please contact us for more information/other options.

*Destinations include Australia, Canada, France, Ireland, Norway, Spain, Sweden, and United Kingdom

UNSURE IF YOUR ORDER WILL MAKE IT IN TIME
FOR THE HOLIDAY?
CONTACT US.

 

What is your shipping policy?

DOMESTIC

Domestic packages (US) are shipped with USPS Priority Mail or USPS Priority Mail Express. Shipping costs are based on USPS rates. 

 

INTERNATIONAL

Yes, I do ship internationally. In Great Britain anything over $50 incurs £8 ($17.00 +/-) handling fee by Royal Mail plus a custom charge which totals £17.72 ($40.00+/-) for both… In other countries, there may be fees that apply to goods made outside of the country. Please be aware of this.

Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.

 

Do you accept returns and exchanges?

EXCHANGES

I gladly accept exchanges. Contact me within 14 days of delivery and ship items back within 30 days of delivery.

 

RETURNS + CANCELLATIONS

I do not accept returns or cancellations, But please contact me if you have any problems with your order.

Custom or personalized orders cannot be returned or exchanged.

 

CONDITIONS OF RETURN

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

How do I care for my puppet?

DO

The puppet bodies are made from fleece, so if they get dirty, try to spot clean with a mild solution of laundry detergent—about a HALF teaspoon of detergent to one pint of water. Allow to dry. If spot cleaning does not work, undress the puppet and bring to a dry cleaning professional. They may have a solution. 

 

DO NOT

DO NOT SATURATE THE PUPPET.

The "mouth-piece" is made from a cardboard back-plate to make the mouth flexible. It can not be immersed in water. 

DO NOT put any of our puppets in the washing machine.

 

How long do orders take?

The time needed to prepare an order for shipping varies. A Jeffy puppet typically ships within 1-2 weeks of order placements. For specific details refer to individual items.

Why are Jeffys so expensive?

All of our puppets are hand made. That means we dye the fabric for the body, arms, legs and face, cut out all the parts, sew the arms, legs, teeth, hair, eyebrows, eyes, ears, mouths and noses and put it all together. We source, or find, all the parts that we cant make, like the pencils, helmets, shoes and rods... the diapers are easy!

 

I can't find the answer to my question, what should I do?

Please contact us! We’re happy to answer any questions you may have about our puppets!